Welcome to our guide for reporting payments! Follow these simple steps to ensure your payment is verified correctly:
Payments from the Virtual Invoice:
You do not need to report these payments. They will be verified automatically by our system.
Payments by Other Means (Direct Bank Deposit):
Send an email to pagos@dongee.com with the following details:
Full name: Write your name as it appears on the account.
Invoice number: Make sure to include the correct number for quick verification.
Payment date: Indicate the exact date the transaction was made.
Amount paid: Ensure the amount matches the payment made.
Payment proof attached: Attach a copy of the transaction receipt to validate your payment.
Tips and Suggestions:
Pay on Time: We recommend making your payments before your service expiration date to avoid interruptions. This ensures your service remains active without downtime.
Verify Your Information: Before sending any report, check that all the information is correct to avoid delays in verification.
Keep Receipts: Save all payment receipts until your transaction has been confirmed by our Payments department.